Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@maraleatherstore.com. Please note that returns will need to be sent to the following address: 9451 Orange Blossom Trl #204, Lorton, Virginia, 22079, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@maraleatherstore.com.
RETURN METHOD:
- Your option to send us your return: By Mail
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL:
1. Defective Product -
- Download and Print
2. Customer Remorse -
- Download and Print
OUR FEES FOR RETURN OR REFUND IN THE UNITED STATES
Damages and issues ( Defective Products )
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is $0.00 and the Re-stocking fee is $0.00
For your responsibility ( Customer Remorse )
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn’t need anymore or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. This means your shipping fee is $15.00 in The United States. The Re-stocking fee is $0.00.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@maraleatherstore.com.